Legal

Terms and Conditions of Sale

1. Definitions

1.1 Definitions. In these Conditions, the following definitions apply:

Seller – means MCP Group Ltd T/as Comtec, a company registered in England under company registration number 09923027.
Purchaser – means the person firm or company to be supplied with the “Goods” by “the Seller”.
Goods – means the goods, materials, installations and/or other items and services to be supplied pursuant to the Contract.
Contract – means the contract of sale and purchase of certain “Goods” made between the “Seller” and the “Purchaser” to which these “Conditions” shall apply, and which shall include any order issued thereunder.
Order – means your order for the purchase of our “Goods”.
Order Acknowledgement – means the written acknowledgement from “the Seller” confirming acceptance of the “Purchaser” “Order”.
Conditions – means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by “the Seller”.
Specification – means the description or specification of the “Goods” provided in writing by “the Seller” to “the Purchaser”.
Late Payment Fee – means the late payment processing fee that will be charged to the Purchaser by the Seller if the Purchaser fails to make payment by the agreed due date.

2. Interpretation

2.1 In this Agreement (except where the context otherwise requires) a reference to a clause means a reference to a clause of this Agreement. The clause headings are included for convenience only and shall not affect the interpretation of this Agreement.

2.2 “Writing” includes email, fax, and comparable means of communication.

2.3 Words imparting the singular number shall include the plural and vice versa.

3. Entire Agreement

3.1 This Contract constitutes the entire agreement between the Seller and the Purchaser and supersedes and extinguishes any and all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

3.2 Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

4. Basis of the Sale

4.1 An Order constitutes an offer by the Purchaser to purchase Goods from the Seller under the terms of these Conditions. By accepting the Seller’s written quotation or by placing an order for Goods the Purchaser shall be deemed to have accepted these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions.

4.2 These Conditions may NOT be altered, supplemented, or amended by the use of any other document(s) from the Purchaser. The Purchaser waives any right they might otherwise have to rely on any term endorsed upon, delivered with, or contained in any documents of the Purchaser that is inconsistent with these Conditions.

4.3 Quotations by the Seller shall not constitute an offer and the Seller reserves the right to withdraw or amend the same at any time prior to acceptance of the Purchaser’s Order.

4.4 Any advice or recommendation given by the Seller or its employees or agents to the Purchaser or its employees or agents as to the storage, application or use of the Goods which is not confirmed in writing by an authorised technical representative of the Seller is followed or acted upon entirely at the Purchaser’s own risk and accordingly the Seller shall not be liable for any advice or recommendation which is not so confirmed.

4.5 Any typographical, clerical, or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.

4.6 The issuing of any form of tender must not be interpreted as acceptance of any pre-contract terms, conditions, or special clauses whatsoever. Such matters remain subject to negotiation.

4.7 In the event of any conflict between these Conditions and any terms or conditions contained in or referred to in any purchase order, subcontract order, or other document issued by the Purchaser, these Conditions shall prevail unless expressly agreed otherwise in writing by a director of the Seller.

5. Sale and Purchase

5.1 The Purchaser agrees to purchase the Goods from the Seller and the Seller agrees to sell the Goods to the Purchaser.

5.2 All quotations are valid for a period of thirty (30) days from the date of issue from the Seller to the Purchaser, unless otherwise stated in the quotation.

5.3 The Seller reserves the right to refuse to accept an order from the Purchaser and such refusal shall be at the absolute discretion of the Seller.

5.4 The Purchaser shall not be entitled to cancel in whole or in part any order which the Seller has accepted whether orally or in writing without the Seller’s written agreement. If the Seller agrees to such cancellation, the Purchaser shall reimburse the Seller for all costs, losses and expenses incurred by it as a result of the cancellation.

5.5 The Seller reserves the right to make any changes in Specification relating to the Goods which are required to conform to any applicable safety or other requirements, or which do not materially affect the quality or performance of the Goods. All Specifications, drawings and technical documents supplied to the Purchaser by the Seller are supplied solely for the use of the Purchaser in connection with the Goods and such Specifications, drawings and/or technical documents shall not be communicated to any third party without the prior written consent of the Seller.

5.6 Any performance figures quoted or referred to in any specification are estimates only based on compliance by the Purchaser with the operating instructions contained in the current User Manual at the date of the Seller’s acceptance of order, and the operation of the Goods by suitable qualified staff.

5.7 No order submitted by the Purchaser shall be deemed to be accepted by the Seller unless and until confirmed in writing by the Seller’s authorised representative.

5.8 The Purchaser shall be responsible to the Seller for ensuring the accuracy of the terms of any Order (including any applicable Specification) submitted by the Purchaser. The quantity, quality, and description of and any specification for the Goods shall be those set out in the Seller’s Order Acknowledgement or the Purchaser’s order (if accepted by the Seller). In the event of any discrepancy between the Purchaser’s order and the Seller’s Order Acknowledgement, the terms of the Order Acknowledgement shall prevail.

6. Pricing and terms of payment

6.1 The price of the Goods shall be the Seller’s price as per the quotation or the price listed in the Seller’s published price list current at the date of Order Acknowledgement. All prices quoted are valid for 30 days only, unless otherwise stated in the quotation, or until earlier acceptance by the Purchaser, after which time they may be altered by the Seller without giving notice to the Buyer.

6.2 The Purchaser shall pay the invoice in full and in cleared funds within 30 days of the date of the invoice, unless any special terms have previously been agreed in writing between the Purchaser and the Seller. Details of the account to which payment is to be made can be found on the invoice sent by the Seller.

6.3 Failure to observe the 30 day payment terms will incur a Late Payment Fee of 5 percent of the invoice total. This charge represents a genuine pre estimate of the Seller’s administrative and financing costs arising from late payment.

6.4 The price is exclusive of any Value Added Tax applicable at the date of the invoice, and which shall be payable in addition. This amount shall be charged separately on any quotation.

6.5 The Seller may, by giving notice to the Purchaser at any time before delivery (or, as applicable, collection), increase the price of the Goods to reflect any increase in the cost of the Goods that is due to:

6.6 The Seller shall be entitled to invoice the Purchaser for the price of the Goods upon dispatch or at any time as agreed. However, if the Goods are collected by the Purchaser the Seller shall be entitled to invoice the Purchaser for the price of the Goods at any time after the Seller has informed the Purchaser that the Goods are ready for collection.

6.7 Except as otherwise stated under the terms of any quotation or in any price list of the Seller, all prices are given by the Seller on an ex works basis.

6.8 Where the Seller agrees to deliver the Goods otherwise than from the Seller’s premises, the Purchaser shall be liable to pay the Seller’s charges for transport, packaging, and insurance.

6.9 The Purchaser shall pay for the Goods in full and without any deduction or set-off upon receipt of invoice.

6.10 The Seller reserves the right to charge statutory interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998, in addition to or instead of the Late Payment Fee.

6.11 The Seller may suspend further deliveries or performance if it reasonably believes the Purchaser may be unable to pay for the Goods on the due date.

7. Risk and Title

7.1 Risk in the Goods shall pass to the Purchaser on collection of the Goods or completion of delivery.

7.2 Title to the Goods shall not pass to the Purchaser until the Seller has received in full (in cash or cleared funds) all sums due in respect of:

7.3 Until title to the Goods has passed to the Purchaser, the Purchaser shall:

hold the Goods on a fiduciary basis as the Seller’s bailee;
store the Goods (at no cost to the Seller) separately from all other goods of the Purchaser or any third party in such a way that they remain readily identifiable as the Seller’s property;
not destroy, deface, or obscure any identifying mark or packaging on or relating to the Goods;
maintain the Goods in satisfactory condition and keep them insured on the Seller’s behalf for their full price against all risks to the reasonable satisfaction of the Seller. On request the Purchaser shall produce the policy of insurance to the Seller; and give the Seller such information relating to the Goods as the Seller may require from time to time.

7.4 The Purchaser may resell the Goods before title has passed to it solely on the following conditions:

8. Delivery

8.1 Unless otherwise agreed in writing by the Seller, the Seller shall deliver the Goods by the means most convenient to the Seller to the address or addresses specified by the Purchaser at the time of placing the order. The Purchaser shall provide all requisite instructions, documents, licences and authorisations required for or relevant to the delivery of the Goods to enable delivery to take place. The Seller shall not be liable for any failure or delay in delivery as a result of the Purchaser failing to comply with this condition or any other condition.

8.2 If the Contract requires the Purchaser to take delivery of the Goods at the Seller’s premises the Seller shall notify the Purchaser of the collection date (being the date on which the Goods are or will be ready for delivery) and the Purchaser shall take delivery of the Goods within 7 days of the collection date. Loading of the Goods shall be at the Purchaser’s expense.

8.3 Should the Seller be delayed in or prevented from making delivery of the Goods due to any cause whatsoever beyond the reasonable control of the Seller the Seller shall be at liberty to terminate the Contract or suspend the order placed by the Purchaser without incurring any liability for any loss or damage arising therefrom, but without prejudice in any such case to rights accrued to the Seller in respect of deliveries already made.

8.4 While the Seller will endeavour to deliver the Goods by any date or within any period agreed upon, such dates and periods are estimates only given in good faith and the Seller will not be liable for any failure to deliver the Goods by such a date or within such a period. Time for delivery shall not be of the essence of the Contract. Moreover, the Seller shall be entitled to defer delivery until any monies due from the Purchaser have been received.

8.5 Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments in accordance with these conditions or any claim by the Purchaser in respect of any one or more instalment shall not entitle the Purchaser to treat the Contract as a whole as repudiated.

8.6 If the Purchaser fails to take delivery or collection of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Purchaser’s reasonable control or by reason of the Seller’s fault) then, without prejudice to any other right or remedy available to the Seller, the Seller may at its option;

store the Goods until actual delivery and charge the Purchaser for the reasonable costs (including insurance) of storage or;
sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Purchaser for the excess over the price under the Contract or charge the Purchaser for any shortfall below the price under the Contract. The Purchaser shall pay such shortfall to the Seller within 30 days of the date of the Seller’s demand, therefore.

8.7 If the Purchaser does not collect the products from the Seller within 7 days as stated in clause 8.2 or if, after a failed delivery to the Purchaser, the Purchaser does not re-arrange delivery or collection, the Seller shall contact the Purchaser for further instructions and may charge the Purchaser for storage costs and any further delivery costs. If, despite the Seller’s reasonable efforts, the Seller is unable to contact the Purchaser or re-arrange delivery or collection, the Seller may terminate the Contract.

8.8 Any liability of the Seller for non-delivery of the Goods shall be limited to replacing within a reasonable time, or issuing a credit note against any invoice raised for, any such Goods that were not delivered.

8.9 All deliveries by the Seller will be carried out by third party agents and as such any liability for damage or loss to property during any such delivery should be communicated to the seller and the distributing agent as soon as any perceived loss has arisen.

8.10 Upon delivery of the goods, the Purchaser will be asked to sign a Proof of Delivery to acknowledge safe receipt. It is the responsibility of the Purchaser to ensure that the number of packages delivered corresponds with the number stated on the delivery note. Where a discrepancy occurs or where there is evident damage to the Goods, this should be noted on the Proof of Delivery. The Seller shall not be liable for discrepancies or damage evident on delivery where the Purchaser accepts delivery and signs the Proof of Delivery without amendment.

8.11 If you wish to return an item, please e-mail The Seller at sales@comtecgrp.com or call us on +44 (0) 1224 707488 to request a Returns Form and your unique returns number (URN). Please note that returns will only be accepted following prior discussion and issuing of your URN. Items must be returned, unopened and in their original wrapping, shrouding or packaging within 7 days of the date of delivery. Items will be subject to our inspection on arrival and must include the correct information on the Returns Form. The Purchaser holds the financial responsibility of returning the product, and the responsibility of retaining receipt and proof of postage for their return. The Purchaser also holds the risk of returning, including the risk of accidental loss. Only in the case of defective goods, and on the receipt of proof of defect, will The Seller cover the cost of return and replacement product. This returns process does not apply where the Goods are defective within the meaning of Clause 10, in which case the provisions of Clause 10 shall apply.

9. Specifications

9.1 The Purchaser shall indemnify, and keep indemnified, the Seller in full against all costs, expenses, damages and losses (whether direct or indirect), including any interest, penalties, and reasonable legal and other professional fees awarded against or incurred or paid by the Seller as a result of or in connection with any claim made against the Purchaser for actual or alleged infringement of a third party’s intellectual property arising out of, or in connection with, the supply or use of the Goods.

9.2 The sale of Goods shall not by implication or otherwise convey any licence under any patent relating to the product or compositions. The Purchaser expressly assumes all risks of patent infringement by reason of the Purchaser’s use or sale of the Goods singly or in combination with other materials.

9.3 The Seller has made every reasonable effort to ensure that the Goods conform to illustrations, photographs and descriptions provided in its sales and marketing literature. We cannot, however, guarantee that all illustrations and/or photographs will be precisely accurate due to discrepancies that may arise during the printing process.

9.4 If the Seller finds, or is made aware of, any typographical, clerical, or other accidental errors or omissions in any sales and marketing literature, price lists or any other documents the Seller will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible.

9.5 The Purchaser warrants that any design or instructions furnished or given by him shall not be such as will cause the Seller to infringe any letters patents, registered design, trademark or trade name in the execution of the Contract.

9.6 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform to any applicable safety or other statutory requirements or where the Goods are to be supplied to the Seller’s specification, which do not materially affect their quality or performance.

9.7 References to sheet or cut size, length and thickness are approximate only. Whilst every effort is made for these figures to be accurate, the Purchaser shall accept that the specification of goods manufactured, fabricated, or supplied by the Seller is subject to normal trade tolerances. Please contact your Comtec representative for details of specific tolerances which apply to your chosen product range or fabrication.

10. Warranties and Liabilities

10.1 Subject to the conditions set out below the Seller warrants that the Goods at the time of delivery will be free from defects in material and workmanship.

10.2 The Seller may agree with the Purchaser to issue an additional warranty extending the length of the warranty. Any Purchaser wishing to apply for additional guarantee should email sales@comtecgrp.com and provide proof of purchase.

10.3 The above warranty is given by the Seller subject to the following conditions:

The Seller shall be under no liability in respect of any defect in the Goods arising from any drawing, design or specification supplied by the Purchaser; The Seller shall be under no liability in respect of any defect in the Goods arising from any drawing, design or specification supplied by the Purchaser;
The Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller’s instructions (whether oral or in writing within the Seller’s Technical Installation Manuals), misuse or alteration or repair of the Goods without the Seller’s approval;
The Seller shall be under no liability under the above warranty (or any other warranty, condition, or guarantee) if the total price for the Goods has not been paid by the due date for payment.

10.4 The above warranty does not extend to parts, materials or equipment not manufactured by the Seller, in respect of which the Purchaser shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to the Seller.

10.5 Subject as expressly provided in these conditions all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

10.6 Any claim by the Purchaser, which is based on any defect, shall (whether or not delivery is refused by the Purchaser) be notified to the Seller within 7 days from the date of delivery or (where the defect of failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and the Purchaser does not notify the Seller within 7 days from the date of delivery or, where the defect was not reasonably discoverable
on inspection, within a reasonable time of discovery, the purchaser shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure, and the Purchaser shall be bound to pay the price as if the Goods had been delivered in accordance with the contract.

10.7 Where any valid claim is notified to the Seller in accordance with these Conditions, the Seller shall be entitled to replace the Goods (or the part in question) free of charge or, at the Seller’s sole discretion, refund to the Purchaser the price of the Goods (or a proportionate part of the price) against return of the Goods in question. The Seller shall have no further liability to the Purchaser, save possibly the cost of transport of the replaced goods, and then one way only.

10.8 Except in respect of death or personal injury caused by the Seller’s negligence, the Seller shall not be liable to the Purchaser by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Purchaser, except as expressly provided in these Conditions.

10.9 The Seller shall not be liable to the Purchaser or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller’s reasonable control. Without prejudice to the generality of the foregoing, causes beyond the Seller’s reasonable control: shall include inter alia flood, fire, accident, threat or war, civil disturbance. Acts or bye laws, import or export regulations, strikes, industrial action, breakdown of machinery, difficulties in obtaining raw materials, labour, fuel, parts, or machinery.

10.10 The Seller may delay delivery or terminate the contract at any time by immediate notice without Liability to the Purchaser.

11. Licences and Consents

If any licence or consent of any government or that authority shall be required for the purchase or importation of the Goods by the Purchaser, the Purchaser shall obtain the same as its own expense and if necessary or so required produce evidence of the same to the Seller on demand.

12. Force Majeure

12.1 For the purposes of these Conditions, a Force Majeure event means an event beyond the reasonable control of the Seller or Purchaser including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the party or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

12.2 The Seller shall not be under any liability to the Purchaser in respect of any failure to perform or delay in performing any of its contractual obligations to the Buyer attributable to any Force Majeure event or other cause of whatsoever nature beyond the Seller’s reasonable control and no such failure or delay shall be deemed for any purpose to constitute a breach of contract. If the Force Majeure event prevents the Seller from providing any of the Goods and/or Services for more than 90 days, the Seller shall, without limiting its other rights or remedies, have the right to terminate the Contract immediately by giving written notice to the Buyer.

13. Termination

13.1 Without limiting its other rights or remedies, the Seller may terminate the Contract with immediate effect by giving written notice to the Purchaser if:

13.2 The clause also applies if:

the Purchaser makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purpose of amalgamation or reconstruction): or
an encumbrance takes possession, or a receiver is appointed, of any of the property or assets of the Purchaser: or
the Purchaser ceases, or threatens to cease, to carry on business; or
the Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Purchaser and notifies the Purchaser.

If this clause applies then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Purchaser, and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary

13.3 If any part of the price is not paid when it is due, work on the Goods is held up by anything attributable to the Purchaser or the Purchaser becomes bankrupt, insolvent, goes into liquidation or appoints a receiver, the full price of the Goods shall become immediately due and payable by the Purchaser. In such circumstances the Seller may cancel the Contract or cancel or suspend delivery of all or part of the Goods.

14. Waiver

The failure on the part of either party to the Contract to exercise or enforce any rights conferred by the contract shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement thereof at any time or times thereafter.

15. Notices

15.1 Delivery of the Goods is deemed to have taken place when the goods are delivered to the address nominated by the Purchaser when placing the order, or when the goods are collected from the Seller’s premises in Clacton on Sea, UK or another nominated place set out in writing. Upon delivery of the goods, the Purchaser will be asked to sign a Proof of Delivery to acknowledge safe receipt.

15.2 Any notice required to be given under these Conditions in writing shall be deemed to have been duly given if sent by pre-paid first-class post, fax transmission, email or any other method that the Seller reasonably determines will provide appropriate notice.

15.3 Headings to any of these conditions are included to facilitate reference only and shall not affect the construction hereof.

16. Invalidity

If any provision or part of a provision of the Conditions shall be, or be found by any court of competent jurisdiction to be, invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions or parts of such provision of the Conditions, all of which shall remain in full force and effect.

17. The Governing Law

Any matters of dispute arising between the Seller and the Purchaser shall be settled by reference to the laws of England, and the Purchaser and the Seller shall each be deemed to accept the nonexclusive jurisdiction of the English court.

18. Set Off

The Seller, which in this respect is also understood to mean all companies forming part of the same group of companies as Seller has the right to set off any sums receivable from the Purchaser, which in this respect is also understood to mean all companies forming part of the same group of companies as Purchaser, against any sums payable to the Purchaser.

19. Amendment or Variation

The Seller reserves the right to amend these Terms and Conditions at any time. Orders already in progress would remain governed by the Conditions in force at the date of the Order acceptance unless a variation is agreed by both parties in writing. The Purchaser may be deemed to have consented to the revised/amended Conditions if they continue to place orders for Goods even after revision and amendment thereof.

20. Confidentiality

20.1 The Purchaser shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes, or initiatives which are of a confidential nature and have been disclosed to the Purchaser by the Seller, its employees, agents or subcontractors, and any other confidential information concerning the Seller’s business, its products, and services which the Purchaser may obtain.

20.2 The Purchaser shall only disclose such confidential information to those of its employees, agents and subcontractors who need to know it for the purpose of discharging the Purchaser’s obligations under the Contract, and shall ensure that such employees, agents and subcontractors comply with the obligations set out in this clause as though they were a party to the Contract.

20.3 This clause shall survive termination of the Contract.

21. General

21.1 Any dispute arising out of the supply of Goods under these Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21.2 Where the Seller is carrying out installation works, the dispute resolution provisions of the Housing Grants, Construction and Regeneration Act 1996 shall apply, including the right of either party to refer a dispute to adjudication at any time.

22. Additional Terms and Conditions which form an integral part of any contact when work is carried out on the Purchaser’s site

22.1 Solvents & Contamination: Some materials used by the Seller are solvent based. It is therefore possible that certain foodstuffs have the potential to be contaminated. Similarly, the atmosphere can carry fumes, and these can be drawn into air vents or similar. It is the responsibility of the Purchaser to implement safeguards to avoid any such problems.

22.2 Client Responsibilities: Most projects involve the Client in some responsibility. These are normally listed in a method statement and confirmed in writing again prior to work commencement. In the event of the client failing to perform, and such failure causing delay, the company reserves the right to charge an hourly rate for stand down as detailed on the quotation or as company charges dictate at the time. Whenever possible MCP Group Ltd T/as Comtec will endeavour to rectify any failure on the client’s part to perform. Such an undertaking must be viewed as a goodwill gesture and to keep the project on schedule. No liabilities are implied for such action and the client must retain any such liability resulting from tasks designated to himself no matter who carried them out.

Comtec reserve the right to amend these Terms and Conditions without prior notice. The latest version is provided with your sales order confirmation and is available on our website.
Updated: Dec 2025

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